Returns and Exchanges Policy
Since every product is custom-printed just for you as soon as you order it, we cannot accept returns or offer refunds for non-faulty items. We appreciate your understanding that this is how we keep our unique collection affordable and waste-free.
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1. Claims for Errors (Our Responsibility)
We only offer free replacements or refunds in the event of a mistake on the part of our Print Providers. If your item arrives misprinted, damaged, or defective, please contact us immediately.
To file a claim for an error, you must notify us within 30 days of receiving your order.
Your claim must include:
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Your Order Number.
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A clear description of the issue.
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Required: Clear, high-quality photographs showing the defect, misprint, or damage. (Claims submitted without photographic evidence cannot be processed.)
If your claim is approved, we will work with our Print Providers to arrange a free reprint and reshipment of the correct item to you. There is no need to return the original item.
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2. Cancellations and Changes
All orders are automatically sent to production shortly after purchase.
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Cancellations: If you need to cancel your order, you must contact us within 2 hours of placing the order. We cannot guarantee a cancellation if the item has already entered the fulfillment process.
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Address Changes: Please contact us immediately if you need to change the shipping address. If the order has already shipped, we cannot change the address and are not responsible for packages shipped to the incorrect address you provided at checkout.
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3. No Returns for Customer Errors (Buyer’s Responsibility)
We do not offer refunds, returns, or exchanges for the following reasons:
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Wrong Size Ordered: Please use the size charts provided on every product page before ordering.
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Buyer’s Remorse: If you simply change your mind about the item.
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Color Discrepancy: Colors viewed on-screen may vary slightly from the physical item due to monitor settings and the print process.
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Package Undeliverable: If the package is returned due to an insufficient address, failure to pick up from the post office, or refusal to pay customs fees. In these cases, a new item can be shipped only if the customer pays the cost of the new shipping label.
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Contact: If you have any questions about this policy, please contact us at contact@emilyturnertalent.com.